Art Palace — Return, Refund & Cancellation Policy
Welcome to our Return and Refund Policy page. At Art Palace, we value our customers and aim to ensure your complete satisfaction with every purchase. Our policy is designed to be fair, transparent, and easy to understand, so you can shop with confidence.
1. Easy Returns
If for any reason you are not 100% satisfied with your purchase, you may request a return, replacement, or exchange.
Please contact our customer support within 48 hours of receiving the product:
📞 +91 98290 33766
📧 info@artpalace.co / artpalaceindia@gmail.com
Our team will guide you through the return process.
2. Return Guidelines
To qualify for a return:
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Items must be in their original, unused, unworn, and unwashed condition.
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All tags, packaging, certificates, and invoice copies must be included.
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Products must be returned within 30 days of receipt.
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Items must not show any signs of wear, improper use, damage, or negligence.
Our team will inspect the returned goods before approving any refund or replacement.
3. Refund & Exchange Process
Refunds
If you request a refund:
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Refund will be issued within 3 days of receiving and verifying the returned product.
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Refund will be processed via account payee cheque, NEFT, or the original payment gateway.
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Refund amount = Payment Made – Shipping/Freight Charges
Exchanges
If you request an exchange:
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You may select another product of your choice.
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If the new product costs more, the price difference must be paid before dispatch.
4. Shipping Costs for Returns
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All return shipping costs are the customer’s responsibility.
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The product must be packed securely and returned using a reliable courier service.
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Return shipping charges are non-refundable.
5. Cancellation Policy
Before Dispatch
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You may cancel your order only before it has been shipped.
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If the item is not yet dispatched, we will issue a full refund.
After Dispatch
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Once shipped, orders cannot be cancelled.
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Customers may proceed with a return as per our Return Guidelines.
6. Non-Returnable / Non-Refundable Items
The following items cannot be returned or refunded, due to hygiene and product nature:
❌ Earrings
❌ Nosepins
❌ Any item that comes in direct contact with the inner body
❌ Sale or discounted items (for “change of mind” returns)
These items are final sale unless damaged or defective upon arrival.
7. Returns for Sale/Discounted Items
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Sale or discounted products are not eligible for return or refund for “change of mind.”
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Only defective or damaged items may be considered for return.
8. How to Request a Return or Refund
Before returning any item, please:
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Contact our support team via phone or email.
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Share your order reference, reason for return, and photos if required.
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Ship the product back in its original condition and packaging.
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Include the invoice copy inside the parcel.
Once we receive and inspect the item, we will notify you about your refund or credit note status.
9. Additional Conditions & Exceptions
Art Palace reserves the right to:
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Reject returns if items are not in original condition.
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Deny refunds if packaging, certificates, or tags are missing.
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Refuse returns on hygiene-sensitive products.
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Approve exchanges/refunds only after quality verification.
Return shipping costs remain non-refundable.
10. Contact & Customer Support
For any queries related to return, refund, or cancellation, please contact:
📞 +91 98290 33766
📧 info@artpalace.co
📧 artpalaceindia@gmail.com
We are here to help ensure your experience with Art Palace is seamless and satisfying.
